Returns & Exchanges

Maya Fasthoff - Returns & Exchanges

Returns & Refunds

We want you to be 100% satisfied with your purchase. If you are not, you may return the item within 15 days of the shipping date for a full refund of the purchase price. The item must not be worn, altered or damaged, and must be returned in its original packaging, including tags and product care information.

To initiate a return, simply click on this link, enter your order number and zip code, then follow the prompts on the screen to print a USPS shipping label. Package the item, then drop it in the mail. We take care of the costs of return shipping, but you are responsible for the cost packaging (such as the envelope).

Refunds for accepted returns will be processed within 5 business days of receipt. Please note that due to payment processor rules, it may take up to 10 business days after processing for the refund to appear on the account of your payment method.

Gift Exchanges

If you received Maya Fasthoff merchandise as a gift and would like to exchange it, for another, please contact us at <shop@mayafasthoff.com> or 1.888.922.MAYA (1.888.922.6292) for assistance.

Incorrect or Defective Item

If you receive an incorrect item or if the merchandise was damaged or defective, please contact us at or 1.888.922.MAYA (1.888.922.6292) for assistance.

Marked Down Merchandise

All sales are final on marked down merchandise. Sale items, clearance items and international orders are not eligible for return or exchange.

Gift Cards

Gift cards cannot be returned or exchanged. Gift cards cannot be redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Gift cards will not be replaced if they are lost or stolen.

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